Service Policy

At Paslii, we prioritize providing exceptional service to our valued customers. Please review our service policy below:

Customer Satisfaction Guarantee:

  • We are committed to ensuring that every customer is completely satisfied with their Paslii experience.
  • If you have any concerns or inquiries, please don’t hesitate to reach out to our dedicated customer service team at [email protected]. We are here to assist you promptly and efficiently.

Quality Assurance:

  • Paslii takes pride in offering high-quality clothing and accessories. We thoroughly inspect all products before they are shipped to ensure they meet our standards of excellence.
  • In the rare event that you receive a defective or damaged item, please contact us immediately for assistance. We will work swiftly to resolve the issue and ensure your satisfaction.

Responsive Communication:

  • We understand the importance of clear and timely communication. Our customer service team strives to respond to all inquiries and messages promptly.
  • Whether you have questions about products, orders, or any other concerns, you can expect a timely and helpful response from our team.

Efficient Order Processing:

  • Orders placed on the Paslii website are processed promptly to ensure swift delivery to our customers.
  • You will receive email updates regarding the status of your order, including confirmation of shipment and tracking information.

Easy Returns and Exchanges:

  • If for any reason you are not satisfied with your purchase, Paslii offers a hassle-free return and exchange policy.
  • Please refer to our dedicated Return and Exchange Policy for detailed instructions on initiating returns and exchanges.

Feedback and Improvement:

  • Paslii values customer feedback as it helps us improve our products and services. We welcome any suggestions, comments, or testimonials from our customers.
  • Your input enables us to continue providing exceptional fashion and service that exceeds your expectations.

Governing Law

This agreement shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising out of or relating to these terms shall be resolved in the courts of the United Kingdom.

Contact Information:

If you have any questions, concerns, or feedback, please feel free to contact us at [email protected]. We are here to assist you and ensure your Paslii experience is nothing short of exceptional.

Thank you for choosing Paslii for your fashion needs. We appreciate your trust and support!


Address:7 Copperfield Road, Coventry, West Midlands, England, United Kingdom, CV2 4AQ